VMB 4000 NOT CONNECTING TO CAMERAS. LED'S ON VMB 400 ARE ALL GREEN.

[Itaska]

My 4 cameras are not connecting to the hub.  The 3 hub LED's are ALL GREEN.

This started a few days ago but I have not had time to address it.

POWERED OFF Hub & Router.

[Itaska]

ADDITION TO MY ORIGINAL MSG.

My router thinks the Hub is turned off.  HUB lights are all (3) green.

The list below is what the router is reporting 

MAC Address 02:0f:b5:f9:42:bd
Name unknown020fb5f942bd
Last Activity Thu Sep 22 03:10:29 2022
Status off
Allocation pending
Connection Type Wi-Fi
5 GHz Radio-2
Type: Home
Name: DMA
Connection Speed
Mesh Client No

[StephenB]

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@Itaska wrote:

My router thinks the Hub is turned off.  HUB lights are all (3) green.

The list below is what the router is reporting 

MAC Address 02:0f:b5:f9:42:bd
Name unknown020fb5f942bd

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Can you double-check the mac address?  I'm asking for 2 reasons:

1. the mac address you posted is not assigned to any manufacturer.  All my Arlo equipment has mac addresses that are either assigned to Netgear or (more recently) Arlo.
2. Your screenshot shows that the device is connecting by 5 gHz  WiFi, but the base station can only connect via ethernet.

There should be a label on the base (perhaps the bottom) that shows the mac address.

[Itaska]

Thanks for the quick reply.

The MAC on the unit is 8C3BADF942BD. The router thinks it is 02:0f:b5:f9:42:bd. I didn't catch that because I was cutting corners and only using the last 4 digits. 🙂

I totally agree the WiFi info should not be there (I did notice that and ran the router internal ethernet diags).

I forgot to add that as part of the initial troubleshooting I did replace the ethernet cable.using different router ports.

Your observation of the different MAC addresses has caused me to conclude that the Hub is at fault.

What do you think?

Frank

[StephenB]

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@Itaska wrote:

Your observation of the different MAC addresses has caused me to conclude that the Hub is at fault.

What do you think?

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I'd disconnect the ethernet, and confirm that the connection you see in the router goes away.  Maybe also try rebooting the network (any extenders/mesh elements and the router).

[Itaska]

After removing the hub and refreshing the router device list and rebooting the network,  I am happy to report that the entry in the router device list for the hub is gone.

[Itaska]

I am doing a hard reset of the hub.  I will get back to you in a little bit with the results.  I have to remember how to connect the hub & cameras.  🙂

[Itaska]

Well that was quick.  No change.  I think I will hit Amazon for a new (used) hub.

[Itaska]

I want to thank you for your help on this.  It has been a very pleasant experience and if I ever need some ARLO help I can only hope you are around.  

[vpasq]

I am also having problems with camera access after 9/22/22 firmware update to my base station VMB4000.  When I first open the app, I can access 1(any choice but only 1) of 7 cameras, but the rest do not respond.  If I close the app and re-launch, I again can access ONLY 1 OF 7 CAMERAS (any choice but only 1).  In other words, I have to shut down the app and re-launch every time, but PRIOR TO THE FIRMWARE UPDATE, I COULD ACCESS ANY OF THE 7 CAMERAS AT ANY TIME.  What’s going on?

[jguerdat]

Have you rebooted the base?

[vpasq]

Sure did, several times. No change. 

[jguerdat]

WHile not fun, it may be fastest to remove all devices from your account and start fresh.

[vpasq]

Thanks for the suggestion.  Unfortunately, I am very unwilling to even attempt that since I had a horrible experience in the past with the wired doorbell, when I did a full system re-boot (like you suggest) and I could never get the doorbell to reconnect.  I eventually ended up buying a new one, and it connected and still does work perfectly (I forgot to mention that), it’s only the wireless cams and the floodlight cams this is happening with, so maybe I will try it with just them.  All this because of a base station firmware update - I thought firmware updates are to fix bugs, not create them.  UGH!