Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Update stopped cameras from working

Reply
Discussion stats
  • 3 Replies
  • ‎2025-10-25 11:46 AM
  • 136 Views
  • 0 Likes
  • 3 In Conversation
LanceMc
Aspirant
Aspirant
‎2025-10-25 11:46 AM

I have two cameras. Both worked fine for years. Some update took place and now I cannot view the cameras live any longer. Great update….. exasperated sigh….

Labels:
0 Likes
Reply
Message 1 of 4
136
3 REPLIES 3
BrookeN
Arlo Moderator
Arlo Moderator
‎2025-10-28 08:15 AM

Can you please remove one of the cameras from the account and then re-add it?

0 Likes
Reply
Message 2 of 4
135
LanceMc
Aspirant
Aspirant
‎2025-10-28 08:52 AM

I have removed all devices and tried reconnecting. The lights blink, the chimes sound but when it tries to find the device it says it cannot find any devices. Probably start looking for a different brand of cameras. 

0 Likes
Reply
Message 3 of 4
133
jcwrks
Luminary
Luminary
‎2025-10-30 11:07 AM

I have the same issue after the new app 6.5.2 update. Base station has 3 green led's, and each of my cams still records motion that shows under Feed. I am unable to live view all cams, and the base station says offline. No doubt the new app is buggy.

0 Likes
Reply
Message 4 of 4
97
Discussion stats
  • 3 Replies
  • ‎2025-10-25 11:46 AM
  • 137 Views
  • 0 Likes
  • 3 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.