Arlo|Smart Home Security|Wireless HD Security Cameras

Unable to update firmware on Arlo Pro. Removed from system and attempted to resync but won't sync.

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jman2
Aspirant
Aspirant

1 of my 7 cameras indicated a firmware update was needed.  All other cameras working correctly.  Attempted to initiate update manually on the one camera.  Received notice that it could not update and to try again later.  The battery was about 60%.  Could not get camera to come on line.  Removed it from the system and attempted to resync with the base station.  The camera would not sync.  Currently, the amber light blinks twice every few seconds.  Tried charging the battery with no success.

3 REPLIES 3
jguerdat
Guru Guru
Guru

It sounds like a low battery. Have you swapped batteries around to verify?

jman2
Aspirant
Aspirant

Thanks Guru.  I did swap out batteries with a good camera.  Same result.  The battery from the bad camera was indicating 78%.  

jguerdat
Guru Guru
Guru

There would seem to be a hardware problem. Use the Contact Support link at the bottom here.