Arlo|Smart Home Security|Wireless HD Security Cameras
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Took down Pro camera 5 hours ago and will not charge. Getting message to check KB article?

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  • ‎2020-06-17 08:16 PM
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countrymusicnut
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‎2020-06-17 08:16 PM

I have a Arlo pro VM 4030 camera that I have had for a year! I keep one in the house and have to take it down periodically to charge it! I took it it down 5 hours ago and it still is not charged! It came on my phone with a message about a default in charging and see kB article! Where is this KB article?

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TomMac
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‎2020-06-18 04:35 AM

https://kb.arlo.com/000052305/My-Arlo-Pro-or-Arlo-Pro-2-battery-is-dead-what-do-I-do

 

First, make sure you are using the ORIGINAL charger as a normal usb charger will not work ( Pro needs a dual voltage usb of qualcomm type )

 

Second, if the battery is very dead, the charging process cant start... you need to plug in and wait and then repeat 6x if necessary ( see KB above )

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