Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Took down Pro camera 5 hours ago and will not charge. Getting message to check KB article?

Reply
Discussion stats
  • 1 Reply
  • ‎2020-06-17 08:16 PM
  • 1165 Views
  • 0 Likes
  • 2 In Conversation
countrymusicnut
Follower
Follower
‎2020-06-17 08:16 PM

I have a Arlo pro VM 4030 camera that I have had for a year! I keep one in the house and have to take it down periodically to charge it! I took it it down 5 hours ago and it still is not charged! It came on my phone with a message about a default in charging and see kB article! Where is this KB article?

Labels:
0 Likes
Reply
Message 1 of 2
1,165
1 REPLY 1
TomMac
Guru Guru
Guru
‎2020-06-18 04:35 AM

https://kb.arlo.com/000052305/My-Arlo-Pro-or-Arlo-Pro-2-battery-is-dead-what-do-I-do

 

First, make sure you are using the ORIGINAL charger as a normal usb charger will not work ( Pro needs a dual voltage usb of qualcomm type )

 

Second, if the battery is very dead, the charging process cant start... you need to plug in and wait and then repeat 6x if necessary ( see KB above )

--------------------------------------
Morse is faster than texting!
--------------------------------------
0 Likes
Reply
Message 2 of 2
1,151
Discussion stats
  • 1 Reply
  • ‎2020-06-17 08:16 PM
  • 1166 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.