Slow Video Playback from Cloud

[Jayvee]

I recently realize that it takes extremely long (up to 20-30 seconds) until video starts replay from cloud.

No difference if latest Arlo app on IOS via WiFi or Firefox with LAN connection to internet (50MBit).

Definitely no internet connection problem.

Somebody else having the same issue?

-jayvee

[JessicaP]

Hi Jayvee,

Have you tried viewing your videos from the library when on cellular data on your iOS device to see if it's a WiFi and/or cellular data issue?

[Jayvee]

Hi Jessica,

>> Have you tried viewing your videos from the library when on cellular data on your iOS device to see if it's a WiFi and/or cellular data issue?

Yes I did. I tried with WiFi/cellular/Lan connection.

However, since this morning it seems OK again. Would be nice to get feedback from Arlo if there are server issues.

-Jayvee

[kmiller8821]

My stored videos are playing choppy and laggy this morning from the cloud. When I play it on the desktop (chrome) or on the arlo app. This appears to be an issue with arlo from what I can tell.

[JessicaP]

You can check our System Status page to see if there are any server issue: Arlo System Status

If you're experiencing any issues with your library videos not playing properly, don't hesitate to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.