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This has been happening for about a week. Some videos are not recording and and also some videos that are recorded that have a thumbnail, some of them won't play when clikcing on them. This is an issue with Arlo's Media Server. I know this becasue we also have USB storage attached to record teh backup. The videos on the USB are all OK. So Please Arlo, fix this problem!!!!!
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12mk21,
How often are you experiencing this issue? Will the videos that won't play work if you try playing them on a different device?
JamesC
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However, all videos on the USB backup attached to base station are OK. But that's doesn't do any good if you are not home to view it. Also it's hassle to have to unplug and plug into a computer to view the videos. The USB should only work as a backup. Not a go to for view videos
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I have been experiencing the same issue for about two weeks. I get motion alerts consistently, but about 20-30% of the time there is no video recorded.
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What a pain!
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Use the Contact Support link at the bottom here and again on the new page. On the 3rd page are options.
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That's usually due to Arlo SMart being used. Deactivate the cameras in Settings, Smart notifications and notifications will be faster. Of course, then you lose the Smart processing the notifications.
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