Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Recordings not in library Arlo Pro

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ElizalP Follower
Follower

I am really annoyed. Nothing worse than being away from home and an unexpected person triggers the camera, and the recordings aren’t available. What’s up Arlo? Not much of a security system if it doesn’t work as advertised. Bloody expensive too. I expect better. How do I get my recordings on my app?

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mfkdk Aspirant
Aspirant

Having exactly the same issue since Jan 5. with my arlo pro setup...

Model: VMC4030 | Arlo Pro Wire-Free Camera
JessicaP Arlo Moderator
Arlo Moderator

Hi @ElizalP and @mfkdk,

 

Have you tried checking both the web client and app version to see if you see the recordings? Make sure that the filter on the library is not turned on.

mfkdk Aspirant
Aspirant

Mine is resolved, but it wasn't a nice troubleshooting experience though. Had to reset the base station, unregister each camera and re-register them individually to my subscription plan, for them to start saving recordings again... Seems to work now though..

DrDaveBart Tutor
Tutor

This will be painful but will give it a go. Thank you.