Recordings not in library Arlo Pro

[ElizalP]

I am really annoyed. Nothing worse than being away from home and an unexpected person triggers the camera, and the recordings aren’t available. What’s up Arlo? Not much of a security system if it doesn’t work as advertised. Bloody expensive too. I expect better. How do I get my recordings on my app?

[mfkdk]

Having exactly the same issue since Jan 5. with my arlo pro setup...

[JessicaP]

Hi @ElizalP and @mfkdk,

Have you tried checking both the web client and app version to see if you see the recordings? Make sure that the filter on the library is not turned on.

[mfkdk]

Mine is resolved, but it wasn't a nice troubleshooting experience though. Had to reset the base station, unregister each camera and re-register them individually to my subscription plan, for them to start saving recordings again... Seems to work now though..

[DrDaveBart]

This will be painful but will give it a go. Thank you.