Notifications Timing

[BGPunggol]

My setup includes 1 Main and 2 Guests on 1 camera. For the past few months Push Notifications had been very erratic and I got alerted at very different timing on each devices. One will be immediate and another would receive notification some 15-20 mins later. What's going on Arlo? Is there anyone getting the same issue?

[JessicaP]

Hi BGPunggol,

Is this happening on specific cameras or for all cameras? And is this happening on different phone devices or on all?

[BGPunggol]

I have only 1 camera so notification should be pushed to all parties at the same time. Last night I observed that the Guests notification was pushed on time but the Main notification arrived only about 10 mins later.

[JessicaP]

What phone device are you using (assuming that device is getting delayed push notifications)? I would say try reinstalling the Arlo app and reboot your phone device to see if that helps.

[BGPunggol]

Not really. I am using the same brand of Android phone. Sometimes all 3 devices would received notifications but sometimes one odd one would get notification only much later. This phenomenon is strange as it not only happen with WI-FI but also mobile data. Anyone else having this same issue? As I am typing, I received an alert but my wife's mobile didn't.

[JessicaP]

I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.