Pro won't connect to internet

[dharris1300]

My arlo pro all of the sudden quit connecting to the internet. I have tried resetting the base. It didn't help. I switched the Ethernet cord no luck there either. Internet is working fine for everything else.

[jguerdat]

Resetting or restarting?  Big difference.  What are the LEDs on the base showing?  Have you tried both the app and a browser?

[dharris1300]

I did both.  I chatted with tech support.  Before resetting only the internet light was orange and the other 2 were green.  After the reset the only green light is the power button.  I have tried the web and app. Doesn't work on either.

[DoriJC]

Have you tried rebooting your router?  That should refresh the IP for all connected devices.

[dharris1300]

I have. That didn't help either

[jguerdat]

If the Internet LED is off, ain't nothin' gonna work.  The possibilities are 1) bad cable, 2) bad port on the router and 3) bad port on the base. If a true reset (remove all devices from Settings,My Devices and maybe press the reset button until the LEDs flash amber) doesn't fix it after verifying the cable and router port, it's a hardware problem.  Either swap at the store or open a case with support.

[dharris1300 · Accepted solution]

I have solved my problem. I went into my app and removed all the cameras and the base. I then unplugged the base for 1 min. I turned it back on and did a reset. Then I reinstalled the base. It worked!!! So if course next I synced the cameras. All is well again.