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Solved! Go to Solution.
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Resetting or restarting? Big difference. What are the LEDs on the base showing? Have you tried both the app and a browser?
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I did both. I chatted with tech support. Before resetting only the internet light was orange and the other 2 were green. After the reset the only green light is the power button. I have tried the web and app. Doesn't work on either.
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Have you tried rebooting your router? That should refresh the IP for all connected devices.
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If the Internet LED is off, ain't nothin' gonna work. The possibilities are 1) bad cable, 2) bad port on the router and 3) bad port on the base. If a true reset (remove all devices from Settings,My Devices and maybe press the reset button until the LEDs flash amber) doesn't fix it after verifying the cable and router port, it's a hardware problem. Either swap at the store or open a case with support.
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