Pro - put new batteries in our cameras and could not get the cameras working

[Soupbone]

So very disappointed that I am not able to call support, or chat with a live agent. We put new batteries in our cameras and could not get the cameras working… We chatted to virtual agent, and we went to community, and still no answers ! We were going to give up and buy “RING”!
At last, I decided to “Forget Device”. Then “AddDevice. This solved our problem! This took 2 and a half hours!!! If I could have called support, it would have taken less than 5 minutes! I will not buy an Arlo product again, unless support is free!!

[JamesC]

Soupbone,

When you replaced the batteries, were the cameras still showing as offline? How long were the cameras offline before you replaced the batteries?

JamesC

[Soupbone]

The cameras were not offline. When the new batteries were inserted, the cameras still gave the message that the batteries needed to be plugged in and charged.

[jguerdat]

Logging out and back in and/or flushing the app's cache (or the browser, if that was used) would also have fixed this slight issue.