Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Tutor

Re: Arlo subscription change?

Ah. Despite having auto updates turned on on my iPhone, just found a buried nag to upate to iOS 12.1.2. Maybe that is my problem.

Message 26 of 32
Highlighted
Tutor

Re: Arlo subscription change?

Updated iOS and reinstalled the Arlo app. Same result: Only one camera is going into the Library. The others can be watched live, but are not saved. I will just pay for the lowest level of cloud storage. Given that the Basic subscription is a legacy feature that never generated any revenue by itself and is no longer offered, it will break every once in a while as Arlo's software is updated over the years. 

Message 27 of 32
Guru

Re: Arlo subscription change?

And you're sure a filter isn't set in the library?

Message 28 of 32
Aspirant

Re: Is the Free Basic plan going away?

My entire library is gone and any new recordings can't be viewed. I rebooted the system but no change. I will be very, very upset if the rolling 7 day video storage is gone. One article mentions a USB. I don't know what to think. I'm upset and sad.
Message 29 of 32
Tutor

Re: Arlo subscription change?

Never used the "Filter" feature. Found the feature and it says "any."

Why are there no comments here from Arlo?

Message 30 of 32
Star

Re: Arlo subscription change?

Same issues with basic subscriptions. Multiple properties with 5 or fewer cameras. Still getting triggered recordings but unable to record manually. Their tactic seems to be to diminish functionality of free subscription. I also have property with 10 cameras on premiere subscription. Functions on that account remain the same; however, they are pushing the purchase of additional security functions which are not needed to view wildlife.
Message 31 of 32
Aspirant

Re: Possible change to free 7 day storage

Thought this thread might be of interest to this group as it's had a (very quick) response from Netgear on exactly this topic.

 

https://community.arlo.com/t5/Arlo/Where-is-my-Basic-plan-gone/m-p/1672264/highlight/true#M63092

Message 32 of 32