No push notifications after Arlo Smart Trial expired

[Tjacobs82]

Hello to the Arlo family, I problem I'M having is ..I'm not getting mobile texts alerts from one of my Arlo pro cameras..I have three but I only have problem with the one that I subscribed with smart alerts now that the trial period is done I can't get any alerts on that one camera that has smart alerts the others work fine..I've call and email Arlo and they told me on the phone that they can remove smart alerts cause I don't want it anymore but they LIED and it's still not working correctly..I've emailed and no response from Arlo..I just want my camera to give me alerts cause it's my front door camera that needs the help.. PLEASE HELP
anyone since Netgear Arlo company keeps blowing me off .. I actually thinking of selling my whole system cause there's no support from Netgear Arlo company

[JamesC]

Tjacobs82,

We are currently investigating this issue. Please provide me with your case number and I will escalate your support case for further review.

JamesC

[Tjacobs82]

Case number 29025723..I can't find the other case number given but if you need more information from me please don't hesitate to email me

[Havoc359]

Same exact issue here. On the phone with support now. They said they have to replace the camera itself.... not sure how that will help.

[Tjacobs82]

Thx for the help

[Rodey]

I'm also having this same issue... Were you able to solve this problem?