×
Arlo DevOps team is investigating an issue where customers are experiencing login issues. We apologize for this inconvenience and are working to resolve this issue.
×Arlo End of Life Policy Notice To view Arlo’s new End of Life Policy, click here.
×Urgent: Activate Two-Step Verification Arlo requires all users to activate two-step verification to continue to access your recordings, devices, and account. Please enable this feature now. Learn More.
×
We are experiencing an outage of our ReadyCloud service and are working to resolve the issue..
×
We are experiencing an outage of our Google service and are working to resolve the issue..
This topic has been marked solved and closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
Started today April 4, 2020. After I first noticed this I rebooted my phone and it seemed to be working only hours later the same. No notifications to my phone but my wife's phone gets them. I'm using a Galaxy S7 and she has a Motorola Moto Z Play Droid. Ver 2.14.0_27056 Any suggestions?
A new version of the Arlo mobile app is available from the app store now that should resolve this issue. Please make sure you've updated to the latest version available. For more information, take a look here: Arlo Android Mobile app 2.14.1
Same here. Samsung Note 10. Wife has Note 10 as well. No visual or audible notifications. Nothing. Seems the update is screwed up for Samsung phones. Great... Arlo Imbeciles at work again!
Got on chat and I think I found the solution. Goto settings > notifications> go to notifications> notifications. If under notifications it says no sound, tap on no sound. Under importance tap on no sound then tap on either high or urgent. Medium has no sound. Why it defaulted to no sound is beyond me.
See, that's what gets me with those "updates" made by inept "engineers" that render the while thing USELESS. How on earth did they NOT NOTICE that this breaks notifications. There is NO WAY this has been tested a single time!
Android 10 doesn't have these settings. Besides, there is no visible popup notifications anymore either. I side loaded the previous version and it works just fine.
Since Arlo app updated to version 2.14.0_27056 today April 4 I do not receive push notifications. I have tried restarting and resetting base stations and reinstalling cameras and reinstalling the app on my Samsung gs7, doesn't work on my wife's phone either. All the functions work properly and I receive email notifications but no push notifications. It all started today after the updated app was installed. Any ideas? Just wait until Arlo comes out with another update?
I stopped receiving notifications. Nothing was changed or added/removed. Not even sure if it was after charging the batteries. 4 cameras all in fine working order, and the videos are all saving to the library with no issues however I am not getting the notifications.
Installed the same version on my older Samsung Tab S and it would not function at all. Had to uninstall and reinstall and it functions but the devices screen is blank with a play arrow on a grey background unless you select live video. Not installing this newest (Apr. 4) version on my newer devices until an update is released.
It's possible it's on the server side, your app or your system. Since you have lights, you obviously have a base (this is the Go section which doesn't have a base) so reboot it as well as your phone. You may also want to reinstall the app. If it's the server side, all you can do is wait or use the Contact Support link at the bottom here.
I have several ultra and Pro2 that are no longer recording since the latest update. I rebooted the base stations and some came back. I tried removing a pro2 camera and adding it back again and it fails at naming the camera.
I am having the same issue. No push notifications since the update. Same with my wife. Waiting for the next update in the cycle is not an option. Unless Arlo is fixing this bug ASAP I need to downgrade to the last version. Hiw do I do that?
Same problem as everyone else. The only thing I'll add is that sometimes notifications pop up when the actual Arlo app is open... The whole queue of them in a nanosecond.
