×
Arlo DevOps team is investigating an issue where customers are experiencing login issues. We apologize for this inconvenience and are working to resolve this issue.
×Arlo End of Life Policy Notice To view Arlo’s new End of Life Policy, click here.
×Urgent: Activate Two-Step Verification Arlo requires all users to activate two-step verification to continue to access your recordings, devices, and account. Please enable this feature now. Learn More.
×
We are experiencing an outage of our ReadyCloud service and are working to resolve the issue..
×
We are experiencing an outage of our Google service and are working to resolve the issue..
Beginning on March 14, 2026, I observed that the live stream functionality on Pro 6th Gen 2K cameras stopped working, displaying a continuous loading (spinning) indicator. The issue appears to be isolated to the web application when accessed via a PC browser. Live streaming continues to function as expected on Android mobile devices.
I have completed all standard and recommended troubleshooting steps, including clearing browser cache, testing multiple browsers, power‑cycling the cameras by removing batteries, and re‑syncing the devices to the Wi‑Fi network (2 Gbps symmetrical fiber‑optic connection). These actions did not resolve the issue.
The problem was reported to Support and subsequently escalated to higher‑tier support, with a support ticket opened for investigation. As of March 19, 2026, there has been no update or resolution provided.
Thank you for reaching out and providing this information. I have reached out to our development team to look into this further. I will update you as soon as possible.
....but still works from mobile app. "An unexpected error occurred. Please try again" I've had it out of commission for a few months and just brought it back online. I've rebooted smart hub (VMB5000), deleted and reinstalled the camera and still the same issue. I monitor my cameras from the web browser 98% of the time. Rarely on mobile app. Thought?
I can no longer log into any of my Arlo Cameras live anymore on my pc using browsers. They are Essential XL 2K Wireless Security Camera, HardwareVMC3052Aer1.4 Firmware 1.8.2_2318_bb2940a. I have 4 others some 3rd gen while other are 2nd gen.
I have cleared out all cache, cookies, data, even re-setted Chrome, and cleared out all data and cache, re-booted pc, I have even tested this on MS Edge and also on Firefox, same results. Also I have re-started all the cameras and same result, can not connect live. For the heck of it, I removed one of my cameras off the account and added it back in same results.
Now as far as using the phone, app it works fine, i can log into any camera faster than you can blink an eye, just using desktop way on pc is the issue, worked great and no issues until 3 updates back. Running windows 11 Any known issues as this for pc version?
When the "Arm Away" mode is engaged, the last saved screenshot will appear with the Play button on the dashboard widget. Pressing the Play button will start the wheel but the camera will not go live and will eventually time out. It will then revert to the Play button with the same old screenshot.
When trying to view the livestream from a desktop, an exclamation mark will appear right away "Unrecognized error to play stream."
Note that switching from the "Arm Home" mode to the "Arm Away" mode from the desktop will still show the "Privacy Shield Closed / Open & Go Live" widgets on the phone app dashboard, even with the app reporting the motion detections...
Disabling and re-Enabling the camera doesn't help.
If I go to Device Settings / Video Settings, the camera will take and display a live snapshot.
The cameras will detect movement, record the video, and show it in the feed (the notifications are sometime delayed, but the timestamp is correct). Pressing the "View Live Camera" link leads to the same timeout issue than with the dashboard.
Playing the video in the feed will eventually update the dashboard with the latest screenshot from the feed.
When the "Arm Home" mode is engaged, the dashboard will show the black screen with the "Privacy Shield Closed" and the "Open & Go Live" button. Pressing the button will start the wheel until it times out and revert to the black screen.
I have restarted the cameras from the app and restarted my phone: No change.
I'm experiencing the same issue that appeared 2 days ago on Pro 6th Gen cameras using Chrome. I've reset each camera and ensured firmware is updated, cleared the browser cache, tried other browsers and the result is the same as on Chrome. Similar issue today on the app on Android.
Yet another bug in this app where we, the end users, are being used as beta testers; this is getting old and I've been a Arlo customer since the mid-2000's.
@ShayneS please contact programming for an update on resolution.
I've submitted print screen and screen capture video of this issue in the web app in a browser and spoken to support who is submitting to development...now we wait, again.
@Edinburgh_lad1 As an original Netgear Arlo end user of nearly 14 years starting with the original camera with the cr123 batteries and upgraded throughout the years to now with the Pro 6th gen released in Q4 2025 clearing the cache rarely solves issues. This is an Arlo programming issue as reported where I've submitted at least 6 firmware issues since the release of this new app.
Do you mind sending me a screen recording of what you are seeing? You can send this dm if you prefer, You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.
Thank you for reaching out and providing this information. I have reached out to our development team to look into this further. I will update you as soon as possible.
I've submitted to support with a support ticket of this similar issue unable to live stream. I've also posted in 2 other forum posts where others are experiencing same issue.
While troubleshooting showed this issue is isolated to web app in browser no matter which one. Live stream works as designed on mobile with and Android.
