New to Arlo; cameras won't charge

[kirkmc]

I just got a set of four Arlo Pro cameras. None of them will charge. Is it really possible that the charger and/or cable are bad? They are at 80% so I can start using them, but this does not give me faith that something as basic as the hardware needed to charge them doesn't work, and I already have to start messing with customer support. 

Is this common? Have I gotten myself into a tech support nightmare with these things? There were a high number of negative reviews on Amazon... 

[TomMac]

Will assume you are using the ORIGINAL ac adapter and cable....

Since it's all 4, it seems that the adapter may be the issue.... can you check it on a phone to see if it charges same.

If NG, you have an option to return or contact Arlo support for warranty.

https://www.arlo.com/en-us/support/contact.aspx

[kirkmc · Accepted solution]

I found the problem. The slide-on plug hadn’t snapped all the way into position. Thanks.