Arlo|Smart Home Security|Wireless HD Security Cameras

New Arlo Pro App is not connecting to cameras

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Roxdorman
Follower
Follower

My cameras are not connecting since the required new App installation. I click on the arrow to view the cameras and they just say connecting

Model: VMC4030 | Arlo Pro Wire-Free Camera
jguerdat
Guru Guru
Guru

Try force closing the app and open it again. Reboot the phone and reinstall the app. Try a computer browser for testing.

myrickd
Aspirant
Aspirant

I have tried all of this, nothing works.  I have deleted the app several times. Added it to my phone and ipad again and again.  Tried to connect and nothing.  The camera's connect to the base but nothing will connect to the app. Will never buy again.  Meanwhile the system I've purchased doesn't work.

Model: VMB3000 | Arlo Base Station, VMC3030 | Arlo Wire-Free Camera
ShayneS
Arlo Moderator
Arlo Moderator

Hi @myrickd

 

Which version of the Arlo app are you using?

 

Also, What Device/Phone/Model/OS are you using?