Arlo|Smart Home Security|Wireless HD Security Cameras

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Majed99
Aspirant
Aspirant
My camera not working
5 REPLIES 5
Dannybear
Master
Master
Do you know if the battery is charged, try with another battery from a working camera.
Majed99
Aspirant
Aspirant
I try with another battery,
Same issue
When i press the SYNC not flashing
Dannybear
Master
Master
Have you tried momentary pressing the base station sync button first before pressing the camera sync button?

https://kb.arlo.com/000039094/What-to-do-when-your-Arlo-camera-will-not-sync-to-a-Base-Station-or-Sm...

Will the camera work if externally powered?
Majed99
Aspirant
Aspirant
Will the camera work if externally powered?
No
Dannybear
Master
Master
It doesn’t sound good for the camera.
Do you have a subscription, arlo support would be the next step.

Have you tried removing the camera from your account and re-adding? This would cause you to loose any of that camera library recordings so download any you want to keep. You will likely not to be able to add back if it is unresponsive but it might do something.