wife no longer can access

[motwike]

My wife opened her Arlo app this morning (android phone). She asked me why her library was blank--as it has never been. Also cannot see any cameras.

I opened my App (also an android) and all of the library is there as well as the cameras.

When I log into my account via PC, all of the library is there as well as the camera

Why did she lose your library and how do we get it back?

I deleted her access and 'granted' her access again she still cannot 'see' any recordings or cameras

[StephenB]

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@motwike wrote:

I deleted her access and 'granted' her access again she still cannot 'see' any recordings or cameras

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Does her access show up as "pending" in your account?

[motwike]

It now shows 'Accepted' and she can now see the cameras, base station but she still cannot view the CVR recordings for the 1 camera we have a subscription for?? (labeled Front)

[StephenB]

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@motwike wrote:

It now shows 'Accepted' and she can now see the cameras, base station but she still cannot view the CVR recordings for the 1 camera we have a subscription for?? (labeled Front)

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I didn't realize this was about CVR.  

She was able to access CVR before? (Not just motion recordings)?

[motwike]

Yes - it started a few days ago where she could see the devices but no CVR recordings, then she lost

everything - Today she is now able to see the devices again but not any CVR recordings for the 'front'

camera which we have a CVR subscription for.

[StephenB]

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@motwike wrote:

Yes - it started a few days ago where she could see the devices but no CVR recordings, then she lost

everything - Today she is now able to see the devices again but not any CVR recordings for the 'front'

camera which we have a CVR subscription for.

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Probably best to contact Arlo support.

[motwike]

OK, Thanks for the assistance.