My Arlo Pro Is Not Able To Read The QR Code

[gpcbaker]

Any suggestions regarding camera not able to read the QR code? I am about ready to return the security camera as the camera will not read to activate the App.

Thx

[jguerdat]

None of the wireless cameras sync via a QR code. You must claim the base first (in case you haven't done that) using the Add Device button on the Devices tab and then sync the cameras by briefly pressing the base sync button (don't hold it) and then the camera sync button.

[E629]

Yes, when you use the Arlo app you have to sync the cameras to the app with a QR code. Mine aren't detecting the QR code either, its frustrating.

[E629]

Im having the same problem. Were you ever able to get them to sync? Please help me if you did.

[jguerdat]

Again, as I stated above, none of the wireless cameras use a QR code. If you selected the Q camera, you used the wrong selection. It's not hard - you don't even have to use the app.web site to sync the cameras. Press the sync button on the base briefly (don't hold it) and then press the camera sync button. That's all there is to it.

[E629]

No **bleep** sherlock. The app syncs your cameras to the app to view your pictures and videos using a qr code depending on which camera you purchased.

[pc2k17]

The QR code is for downloading the app from the app store / play store. You don't use the QR code to sync or setup the cameras. That said, you don't need to scan the QR code to download the app. Just go into the app store and search for Arlo.

The directions state: "For the best experience, download the Arlo app for your smartphone by scanning this QR code or searching for Arlo in the app store"

When they say scan the code to download the app, they mean scan it with your phones camera or qr scanning software, not scan it with the arlo cameras.

[E629]

Omg. You all take this crap way too seriously. Note to self..never post on arlo message board again.

[pc2k17]

Take what too seriously? Helping you out and explaining the process to you and the original person who posted the question is taking things too seriously? That makes no sense. This board is here for people to post questions and get answers.

[kdkdkdkd]

You probably selected the wrong device to set up in the app. Make sure you select the wireless device (first option). 

[JulieW]

I was having the same problem but then thought to try using a magnifying glass in front of my lens. I was using a kindle with the app to try and set up and the picture was way to blurry. Sooo....use the magnifier to sharpen the image and it works. 

[JoeCymru]

Or ... go to your app store and download it. Done.

[JulieW]

The QR code is not for downloading the app. It is part of the setup of the units and you cannot set up the cameras or lights without reading the code while using the app.

[JoeCymru]

I never came close to the QR code when I set up.. I am not a QR fan anyway and anytime anyone give me an "or" on how to do something without using a QR code, I do "or". Just forget the QR code. It has nothing, nothing do do with connecting cameras. Zero. Setting up is one thing Arlo got right. It is relatively easy. 

Charge the camera(s), download the app from your app store. Set up your account through the app. Then follow the instructions in the app. Set up through "New to Arlo". Select your product. Set up base station per instructions. App looks for hub you have connected to router. Keep following instructions to set time zone, name, etc. for base. Bring cameras close, sync one at a time using sync buttons on base and camera(s) as instructed. In general download the app and follow instructions.

[JoeCymru]

Did you all move your problem to the correct forum?

[6130-chaps]

As soon as I go to add devices I go to the qr section and it freezes showing no camera to read the wrong code

[6130-chaps]

The app not alllowing me to go beyond trying to read the qr code it just freezes at that stage can you help please

[pc2k17]

The QR code isn't needed to add any devices and/or sync devices. To sync a new camera follow instructions that say to press button on base and camera.

[Laeroeth]

Yes the QR code is needed for cameras without a hub. I'm not sure why so many people are giving incorrect information. You cannot setup an arlo q camera without scanning the qr code. It is how you link the camera to your arlo account.

[Laeroeth]

Not to mention scanning the QR code IS PART OF THE INSTRUCTIONS IN THE APP. When you go to set up an arlo q it makes you scan a qr code with your arlo camera. If you seriously think you dont need it go to the arlo app and try to add an arlo q camera..

[6130-chaps]

Needed the q code all done thank you

[pc2k17]

This is the Arlo Pro forum. Info given was for Arlo Pro. To obtain correct info for the Arlo Q, post in the Q forum. The Pro and Pro 2 does not need a scan a QR code.