Multiple Rules Of A Custom Mode Didn’t Work

[Alanvo]

Hi, I added a custom mode for two cameras for motion detection. But only one of them works. The other didn’t work. I tried to delete that mode and try again but the result was same.
Please advise.

[steve_t]

Is the camera detecting motion? ie does the running man or motion symbol turn orange when you move in front of the cameras?

[Alanvo]

Correct. Only one camera that detects the motion but the orher.
Both of the rules are in the same mode.

[steve_t]

Can you remove the non-detecting camera and re-sync it and then recreate the rule for it in your custom mode?

[Alanvo]

That’s a good idea. I may do that tomorrow since today is very cold here.
However, just let you know that that camera is still very well working in live mode.

[Alanvo]

@steve_t Hi there,
I just re-resync the other camera. It still didn’t work for motion detect. I can see the live mode only.
Then, I switched two of the positions. The good camera still works at the other position but the re-stnc one still doesn’t detect the motions at the other position.
 

[steve_t · Accepted solution]

Can you take it back to the place you bought it for an exchange? Or contact support at the bottom of the page to troubleshoot and consider an RMA

[Alanvo]

Thank you so much for your great help.