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Here is a weird one. I am receiving multiple audible push notifications in a row for a single event. It is not camera related, as it occurs when motion is detected on any of the four cameras. Each event I get four or five audible notifications (but the correct number of message notifications).
It started during beta testing for the Smart app with person identification, remote 911 for area, and capture adjustment. When the beta was over on March 30, it did not go away. I have reloaded the app several times and restarted the base.
During the same period, I got Android 8.0 (Oreo) on my S*+. There are various notification tweaks with Oreo over Nougat.
I chatted with AT&T about it, they had no clue, but opened a ticket.
This did start during the beta test, and right before the AT&T Oreo release.
It is an irritant, but functionally everything else works as expected.
Thanks Steve. I got the scripted factory reset blurb as they had no clue. The strange thing is that this does not happen with my wife's iOS device. I have exhausted the Google / Samsung / AT&T / device reboots routes. I have changed the notification to a single short beep, so now I get four or five short beeps rather than a long drawn out irritating event. Not sure if anyone else on the planet has had this problem and any kind of fix.
Any word on a solution for this? This just started on my Note 8 after the last security update but I can not find a solution. I now get 3 notification tones for every event. My wife has the S9+ and this doesn't happen. I need help.
I've been getting multiple push notifications (5 in a row) for one single event for 2 weeks. Netgear this unacceptable please sort. It seems to me there is one software problem after another which is extremely annoying. Knowing what I know now I would NEVER invest my money in this product...take my advice and seek an alternative!
I have just been blown off by Support after a lengthy back and forth. It seems that somehow I do not know my way around my device OS. I have been using Android OS for five years and I definitely know how to handle notifications. In addition they bluntly told me that I was wrong that there was nothing you could do with notifications in their app except turn them on and off. I must have a different app because under Devices, in the upper right menu there is Settings, where there is a sub topic of Notifications where you can choose tones, vibrations, LED colors and LRD blink rates. That statement about nothing can be done with Notifications on the app except turn them on or off is stunning and really shakes my confidence that there is actually any help on the horizon.
My S8+ running Android 8 (Oreo) is the only device that is doing this. My Samsung Android tablet (running older OS) is not doing this. My wifes iOS device and here iPad are not doing this. None of the other apps on my device are doing this. My device never did this before the app update.
Naturally my carrier says it is an app problem especially since it occurs on no other app except Arlo.
Right now, under the Notifications on the Arlo app I have changed the tone to Silent and go with vibrations only. Lousy work around to keep my samity but only recourse.
Do not uninstall the app. Everytime you uninstall the app, it adds another ring to the notification. Something happened and I was getting a double notification. I uninstalled/reinstalled and that went to three. Other people are seem to have more. Its like something isn't getting overwritten or cleared out after and the problem compounds. I heard Netgear isn't bothering to troubleshoot as they don't know the issue.
I've read that a system restore on your phone will resolve the issue, but thats a tall order for a fix.
Yes, that was me in the other thread that found a factory reset / restore was the only way I could find to fix this mess. Along with not doing any uninstall / installs manually. I also now note from the other thread that other phone brands that have been updated to Oreo are now having the issue. An Android 8.0.0 / Arlo lack of love may be causing this. As suggested in the other thread, this is going to spread as Oreo continues to roll out to eligible phones.
Ah ok. I just can't bring myself to do a factory reset for a single app. I'm just going to wait for Netgear to address this or for someone to come up with a fix.
In the meantime, I've created a really short notification tone, 0:005 I think is the length, its a single quick "knock" I hope this helps folks out.
In the Arlo settings under notification> notification tone, there is a tone setting called "Silent". This is the way to shut it up when you are about to lose your mind. In a fit of desperation while all this was going on, I uninstalled and reinstalled the app multiple times, and even though I had changed it to "Single Drop" when something moved across any camera field of view, it was like someone leaning on a doorbell. I found the "Silent" setting better than constantly screaming "SHUT THE **** UP! at my phone (and my wife felt those tirades did not add to the honme ambiance). An interim alternative to factory reset, but you lose the audible notification of course.
In addition to all of the above, clearing the system cache did no good. Still getting multiple notifications. Not to be unduly cynical, netgear will fix this about the time we all get android 9.
I did a while ago, finally let it die due to Support's total cluelessness about what was going on even after multiple detailed explanations over two long protracted conversations where their troubleshooting suggestions was totally detached from the reality of the issue. There is something about doing an uninstall and reinstal of the app that causes this and some other issues with my Samsung 8+ with Android 8. So I developed a routine to get rid of this outlined here: https://community.netgear.com/t5/Arlo-Pro/Double-notifications-from-app/m-p/1583728#M38784
I do notknow if the backup and restore part is necessary, but it only takes a couple of minutes so I do it anyway. The bottom line is making sure that your Arlo app is totally wiped out and that no phone settings for the app are reinstalled such as notification sound set ups and that the cache and data are totally gone (this means things with the phone not your system settings which are on Arlo's servers
First off, why can't we find out where the files are hidden on our devices? I can't find Arlo files anywhere under Arlo or Netgear names. It would be as simple as deleting those files most likely after an uninstall. Of my 150 apps, Arlo is the only one not with the others.
When I went to try the backup and restore workaround, I realized I wasn't backing up anything at all. So I suppose I might as well do a factory reset on my phone and then never ever uninstall the app again (even though I had no choice cause my app was stuck in some login cycle..it was odd to say the least but the uninstall/reinstall fixed it). I would reach out to Nest and see if you can't work with their android developer as they have almost no bugs with their app at all.
I would think this is an easy bug fix once it is truly handled.
The new version of the program arrived today for android. I now get repeat notifications if i arm the motions\ sensors from having them disarmed as well as the multiple notification alarms for each motion detected. If anything, this version is worse than the last one.
Please o please get them to focus on this, its darn annoying to get 4 dings for every alert and now to get the same alert two or three times, with 4 dings each time. This has been gong on for months.
