Arlo|Smart Home Security|Wireless HD Security Cameras

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benlee
Aspirant
Aspirant

When I used live view, the microphone button is missing even if I already enabled it in the setting.

Any insights?????

31 REPLIES 31
Nfial292
Aspirant
Aspirant
I have mic on my iPhone 6 but wife does not on her iPhone 5. Not a jerk, work phone LOL. Tried logging her off, reinstall app. Nothing working.
jguerdat
Guru Guru
Guru

 Did you try restarting the phone?

Nfial292
Aspirant
Aspirant
Yes tried that. Mic sows up on Ipad as well. Just not her phone
JamesC
Community Manager
Community Manager

Nfial292,

 

Logging out from Settings > Profile should allow the microphone to show on live view. Are you using a shred login for your wifes device? If so, try unsharing the camera and then reshare.

 

JamesC

Nfial292
Aspirant
Aspirant

Yes.  I shared with wife and helped her setup.  Got everything working but when look at LIVE from her phone the mic icon is not at the bottom of the screen.

I will try to unshare and share again.

Badbada
Aspirant
Aspirant

Has there been a fix to this? I'm missing the microphone icon during live view and can't push to talk. It used to work well.

jguerdat
Guru Guru
Guru

Have you tried the posted solutions?  Use the menu to log out and then back in.  If that doesn't fix it, try reinstalling the app.