Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
Reply
Highlighted
Follower

Live stream extremely laggy

I'm noticing the live stream for my Arlo pro cameras is incredibly laggy and delayed recently. Even more so than before. I've also noticed a change in the subscriptions, and it seems live streaming is no longer supported in the free subscription?

 

Does this mean a paid subscription will eliminate the laggy live streaming problem?

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 1 of 8
Aspirant

Re: Live stream extremely laggy

No. I have the Enterprise Subscription with 30 x cameras, and it's still laggy.

Message 2 of 8
Guru

Re: Live stream extremely laggy

Define "laggy." WHat is your upload speed and latency as noted by speedtest.net?

Message 3 of 8
Aspirant

Re: Live stream extremely laggy

By "laggy" I mean sometimes an individual camera will take 10 to 20 seconds (or more) to enter Live Mode. Other times the video is pixelated. All of my cameras are on two or three bars reception from its Base Station. I have 9 x Base Stations, so everything is well covered. My Speedtest ping is 7 to 9 seconds, and my download speed is between 90 and 110 Mbps.

 

I've seen other non-Arlo systems that are virtually instantaneous.

 

Don't get me wrong, I love my Arlo and I'm fully invested in the ecosystem, but there's definitely room for improvement.

Message 4 of 8
Guru

Re: Live stream extremely laggy

It's the upload speed that's important, not download. You're uploading the stream before ever downloading it.  I have 100Mbps down and 10Mbps up and just measured 8-10 seconds on two different bases for live streaming to start. Signal strength and/or quality may also be an issue - what's the signal strength at the cameras and are there any other 2.4GHz devices in use nearby any Arlo devices?

Message 5 of 8
Aspirant

Re: Live stream extremely laggy

Upload is only 5 Mbps. I still don't think that 8-10 seconds is great. I've seen other systems respond almost immediately. The signal strength at all my cameras is either 2 or 3 out of three. I've gone to great lengths to ensure that's as best I can do. I have Netgear Nighthawk 7300s, which run at 2.4 and 5 GHz near some of the Base Stations. I also have older Cisco access points near others, but I'm not sure what band they run on.

Message 6 of 8
Guru

Re: Live stream extremely laggy

The fact that Arlo is cloud-based will always cause a lag. No way around it. I suspect that the other systems you mention were not cloud-based - IP cameras?

Message 7 of 8
Aspirant

Re: Live stream extremely laggy

Yep, most likely.

Message 8 of 8