Arlo|Smart Home Security|Wireless HD Security Cameras
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Keep losing cameras

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  • ‎2024-08-04 09:34 PM
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AL984
Aspirant
Aspirant
‎2024-08-04 09:34 PM

I keep resetting base station and camera work again for a few hours then disappear. My connection has no issues. I have tried this multiple time now. What is the issue? @Arlo 

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jguerdat
Guru Guru
Guru
‎2024-08-05 07:16 AM

Are you rebooting/power cycling the base (not a reset) or using the reset button on the base until the LEDs flash amber? What do the LEDs show when things aren't working.

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AL984
Aspirant
Aspirant
‎2024-08-05 12:04 PM

I am doing a reset. Subsequently works for an hour or more then cameras disappear again. The base power light green, Internet blinking green and camera orange. 

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jguerdat
Guru Guru
Guru
‎2024-08-06 06:33 AM

It may be that the connection to a camera has been dropped. Looking in the app, does the base show as offline or any camera?

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BrookeN
Arlo Moderator
Arlo Moderator
‎2024-08-08 08:28 AM

Do they disappear fully or do they show offline?

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