Locked out from using the app.

[Abcon]

I uninstalled Arlo app and reinstalled it a day later and now the app tells me it doesn't recognise my device and when I log-in it tells me it send a code to My iPhone - I don't use an iPhone with my app. How can this be?

[StephenB]

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@Abcon wrote:

I uninstalled Arlo app and reinstalled it a day later and now the app tells me it doesn't recognise my device and when I log-in it tells me it send a code to My iPhone - I don't use an iPhone with my app. How can this be?

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Can you log into a PC browser?  Perhaps choosing "try another authentication method"?

[Abcon]

I tried my PC and it said the same thing. It gave me two other options but they say the same thing ( Home Security or Home Security) - I do not know where these came from.

[ShayneS]

Hi @Abcon 

Are you still experiencing these symptoms?

[Abcon]

Yes, I am.

[ShayneS]

@Abcon 

I have escalated this for you and Support will be reaching out as soon as possible.

[Abcon]

Thank you.