Arlo|Smart Home Security|Wireless HD Security Cameras

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AL984
Aspirant
Aspirant

I keep resetting base station and camera work again for a few hours then disappear. My connection has no issues. I have tried this multiple time now. What is the issue? @Arlo 

4 REPLIES 4
jguerdat
Guru Guru
Guru

Are you rebooting/power cycling the base (not a reset) or using the reset button on the base until the LEDs flash amber? What do the LEDs show when things aren't working.

AL984
Aspirant
Aspirant

I am doing a reset. Subsequently works for an hour or more then cameras disappear again. The base power light green, Internet blinking green and camera orange. 

jguerdat
Guru Guru
Guru

It may be that the connection to a camera has been dropped. Looking in the app, does the base show as offline or any camera?

BrookeN
Arlo Moderator
Arlo Moderator

Do they disappear fully or do they show offline?