Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Is anyone else having problems with Arlo's iOS apps and web site right now?

Reply
Captcurt31 Tutor
Tutor

Having same issues as these folks.  Most of the time when I try to log into the IOS app, I get Arlo is not available Please try again later.  When it does connect, it takes for ever for the app to load the camera tab.  It will then say checking status for a long period of time.  Usually, this ends with "Base Station is offline."  I know the base station isn't offline because I am still getting notifications from motion detection.

Model: VMB3000 | Arlo Base Station, VMC3030 | Arlo Wire-Free Camera
Jonjonajamieson Apprentice
Apprentice
Worst thing is, I have more problems with the Pro 2 cameras. Than the basic arlo camera.

And the more you invest in arlo the more problems you find. For example I’ve subscribed to their CVR service twice and canceld borh times after about two weeks due to a hoe unreliable and shockingly out of sync the timeline is to the point it become useless.
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Captcurt31 Tutor
Tutor

Addendum to my reply.  Also having similar issues with the web app using Google Chrome on a Windows 10 laptop.  

Model: VMB3000 | Arlo Base Station, VMC3030 | Arlo Wire-Free Camera
river_crawler Aspirant
Aspirant

Same issues here in Denver. This "Arlo is unvailable, please try again later" message has been going on for over 2 years it looks like. Can't call them, can't chat with them (even though it says agent available), can't send them an email. I am really close to just returning this POS and buying something else. 

ad9i3f Tutor
Tutor

iOS (iPad) & Android (phone) not working for me since approx 230 CST.... 5 cams, base station & apps - ALL up to date with latest firmware/software. Was still getting alerts & emails for a little while - now that has stopped. It would be nice if ARLO or moderators here would annouce there was an issue to just inform ppl. Instead we are kept in the dark and its irritating. Have all green lights on the base station. JUST GIVE US AN UPDATE - radio silence is the worst. 

Model: VMC4030 | Arlo Pro Wire-Free Camera
jam436 Apprentice
Apprentice

It's back up and running in Pittsburgh.

 

HardyD Aspirant
Aspirant

We are having the same problem. The notices were coming in every minute or two. I turned off the cameras but still got the notices. Reset the base and no help. Now it says we are offline. The Arlo site said it was down a couple of times and to check again later. Is this an Arlo main site problem? If so, I don’t want to spend more of my afternoon trying to fix it.

DBROUSH Aspirant
Aspirant
I cannot connect with Arlo cloud services as well... It seems to be system wide.
Model: VMC3040S | Arlo Q Plus Security Camera with Audio|Ethernet|PoE
jorgenselin Aspirant
Aspirant
Okey, that to bad. I only have 2 cameras of the ”pro”. Thinks it works great. Im thinking of buy more and the pro 2 model. Maybe i need to think about this.
MTP60 Guide
Guide
Arlo back up western NC.....
Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
ycis Aspirant
Aspirant

certainly "not up" here....

 

still cant log in to the website...or via the phone app.

Stevey678 Tutor
Tutor

Yes,seems to be a problem on their end, again

Colorado_Pro2 Aspirant
Aspirant
Hello Arlo Camera Security System Community,
I just recently purchased the Arlo Pro 2 System for my home and my system is currently down. I see from what Netgear posted on this forum that it’s a system issue.

My question to you; does this happen allot?

This makes me nervous to think this is a frequent occurrence and I am thinking about sending the camera system back & canceling the service. There are other systems out there that may be more reliable. What are your thoughts?
Model: VMC3030 | Arlo Wire-Free Camera, VMC4030P | Arlo Pro 2 Wire-Free Camera
Wklovelace3 Virtuoso
Virtuoso
Yes. Its an arlo problem. Its always an arlo problem. We are just the guinea pigs. This isnt the first time. Last outage i was down 8 hours. Way to go arlo. Youre out celebrating and were stuck with this junky system. Unreliable. Change the name this is not a security camera.
Jeffee Aspirant
Aspirant
 
Guru TomMac Guru
Guru

Been running Arlo now for over three years... it may happen a time or two per year. IMO, not much a problem  esp if you have a Pro/Pro2 base where the base has the USB backup running.

 

More of an issue to people can be power outage in some areas... recommend a UPS for the base units

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Morse is faster than texting!
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Sumocat2 Aspirant
Aspirant
Yes. Arlo went down some time after 7:06am Sunday 5 Aug, NZST (GMT +12). Suas Arlo currently unavailable and /or Arlo is Offline.
Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
JoeCymru Virtuoso
Virtuoso

South Texas still down. Luckily just back from a trip and at home. Great start to the IPO people. Lights and audio doorbells and Smart and all your new products and plans are spitting into the wind if you cannot get and keep your systems up and functioning with a sense of confidence they will perform as advertised. Y'all are still not ready for prime time. Quit trying to cram ten pounds of flop into a five pound bag.

Guru TomMac Guru
Guru

Seems to be...

 

http://www.downdetector.com/status/arlo

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Morse is faster than texting!
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freddog Guide
Guide
Was just able to get back into my system. Hope they fixed the problem and it’ll be stable.

- Arlo IPO stock price.....$22.10
- Massive, system-wide failure less than 24 hours after your company’s IPO..... priceless
Model: VMB3000 | Arlo Base Station, VMC3030 | Arlo Wire-Free Camera
Stevey678 Tutor
Tutor

Seems to be working, for now.....

Arlo-Man Luminary
Luminary

Funny Arlo just sent me a survey through E-mail. Nice timing Arlo, nice timing.

Arlo-Man Luminary
Luminary

And I see via Twitter they have now posted this as of 48 minutes ago. https://community.netgear.com/t5/Announcements/Intermittent-login-error-affecting-some-customers/m-p...

pc2k17 Hero
Hero

Down in western NY since about 4:10pm today. Cameras detect motion, record videos, but won't connect to database on app or website, no Modes at all, says base offline. Smartthings app, Arlo Pilot, also could not connect to Arlo. Smartthings could however turn the cameras on and off.

 

Just now as I type everything came back up. Hopefully it stays back up.

Cwh360 Aspirant
Aspirant
Just talked to tech services. 1-2 days more for it being down.