Arlo service down

[Arlo-Man]

Cannot log in, https://arlo.netgear.com/#/login on my iMac just loads a blank page. FRUSTRATING !

[jorgenselin]

Dont thay have some status page when stuff like this happen??

[ant]

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@RChobby wrote:
Bad show that it happens on the same day as the letter from the company telling us how great and exciting the new, spun off, Arlo is.

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Weird. I didn't get that email.

[ph700]

It would sure be nice if they would post something, ANYTHING, on Facebook and Twitter and the Arlo support page, so we have some idea they are working on it, and possibly some idea when the service might be available again. This system is great when it works, but these interruptions and glitches are happening too often.

[Uhly101]

I agree with you ph700, i've had very few problems with mine(Arlo Pro) when they work they do work just fine.

[Sveinolse]

@jorgenselin wrote:
Dont thay have some status page when stuff like this happen??

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If they have such a page for errors in networked / servers it is always very well hidden.

[RajKrish965]

I just purchased the Arlo pro ,  i cannot connect thorugh online/ios app   i saw in the community so many people same problem as of now , Is the cloud /server is down for Arlo ?  Does it happen often ?

Thanks

Raj

[Steveasmp]

Of course it is... the company is absolutely clueless on keeping critical infrastructure actually running.

[wailingpaddle]

How often does this happen?

[DCS36]

Yes, it happens way too much! Have had the system for almost a year and have issues a couple times a month. Hard to feel protected when the system you installed to help, does not work half the time. Whether the Arlo servers are down or the base just hoses up, expect lots of headaches and sleepless nights! Gotta say a wired DVR camera system is much more reliable! They still have a long way to go with these wireless systems! 

[landman650]

I literally just went and bought this Arlo Pro 2 with 5 cameras and am trying to set it up.  This is not a good first impression.  I can not even get the base set up.

[Arlo-Man]

This is exactly why I wish Arlo would add an additional US Based server for Arlo rather than relying on one overseas.

[ycis]

this is absolutely ridiculous...not only can i not log in...i cant even shut off the alerts that come every 3 to 5 minutes on my phone...its been happening for hours now!!!!!

try to chat with support, get a lovely message saying no agents are availalbe despite chat being online!

absolute trash service and product design

[MikeBravo]

.....and they REALLY expect me to buy their doorbell camera?

HEY NETGEAR, fix Arlo then we'll talk doorbell camera.

[MenDina]

Ever since their firmware update on 8/1/18 I've experienced issues with my Arlo Pro. Power cycled the base works for a bit and then down again. Now the whole web portal is flaky. Hope they resolve this soon.

[Grover517]

Retired my Netgear router yesterday because of unreliable firmware of late. Looks like Arlo may end up with the same fate.

[Jonjonajamieson]

Lol, I’ve had arlo for over a year now. Honestly I never should have bothered. If I wer you I’d return ur cameras.

I stuck by them thinking things can only get better. Instead they get worse. Every update brings issues, worst still sone issues randomly appear ev n though there’s not been an update.

[RChobby]

Dear Arlo Customer,

Today marks an incredibly special milestone for Arlo. As you might know from NETGEAR’s announcement in February, Arlo is on its way to spinning out as a standalone company, and as of this morning, Arlo has joined the New York Stock Exchange as a listed public company. For a glimpse of today’s activities at the NYSE, check out: https://www.nyse.com/bell

Today’s achievement and getting Arlo to where it is today was made possible by you and the millions of other Arlo users worldwide who joined the Arlo ecosystem in order to protect and connect with the people and places in their lives that matter most.

Since launching our first camera in December 2014, we have shipped more than 8.6 million smart connected devices to over 2.2 million registered users across more than 100 countries worldwide. We’re so proud to be a part of so many communities around the world. Arlo helps families like yours keep an eye on your homes and businesses, enables you to connect with your loved ones and protects you from criminals looking for their next victim.

That said, we’re only just getting started.

Looking ahead, Arlo remains dedicated to delivering peace-of-mind through our growing portfolio of smart home products and services. The easy DIY setup Arlo is known for, along with the quality and reliability established by NETGEAR as the market leader in networking, will continue to be key pillars of the Arlo brand. It is with immense gratitude towards everyone involved in bringing Arlo to this juncture. We are excited to continue to push the boundaries with all of the same excellence that NETGEAR instilled in creating Arlo.

Thank you for entrusting us to be a part of your lives. We couldn’t have reached this important milestone today without you.

Matt McRae, CEO, Arlo Technologies

[katjes]

Hi there,

Is anyone else experiencing any connectivity issues at the moment? Our Arlo Q was working just fine until today. We came back home and since then can`t get to the camera at all, had to unplug it to stop the notifications about movement. I disarmed it in the app, but I keep receiving notifications until now - 2 hours later. When I try to log into the app, it takes me about 10 attempts to get in - saying my phone/PC is offline, same for my boyfriend`s account. Once I am actually able to get in, I can`t see my camera anymore. It randomly appears on few login attempts, but it says the camera is offline. It doesn`t make any sense at all. I tried to factory reset the camera and add it as a new device, but I have no control over it whatsoever. It completely stopped working out of the blue and although I tried everything to regain the access, I can`t get it to work and I really ran out of options what to do.

Can anyone help please?

Thanks,

Kat

[MTP60]

I’ve had Arlo pro2 for. 4 mo and this is the first time I’ve seen this outage.
Not cool!
Arlo you could at least give notice email, social media, etc.
And give some timeline as to what to expect!
What good is a security system if you can’t see what’s going on!
Come on Arlo get with it!

[Rotharon78]

Seriously this happenng way more than it should............its making me rethink my investment Costco may see a return in it's future......................

[Uhly101]

Southeastern PA, my Arlo Pro cameras are back online, everything works for now, hopefully it sticks.

[Cwh360]

Has anybody heard how long this is going to take?

[Uhly101]

and they're down again, well that stinks

[jorgenselin]

This is the first time i have problem with Arlo in 2 years so i dont understand why you have so much problems?

[MTP60]

Still down western NC!