Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Is ARLO Down AGAIN ?!

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Arlo-Man Luminary
Luminary

Cannot log in, https://arlo.netgear.com/#/login on my iMac just loads a blank page. FRUSTRATING !

Model: VMC4030 | Arlo Pro Wire-Free Camera

Accepted Solutions
DawnM Arlo Employee
Arlo Employee

The engineering team has implemented the fix, please try to log in again and let me know if you are able to successfully login. Thank you all for your patience!


All Replies
ant Prodigy
Prodigy

Others and I are unable to access Arlo apps' features ("Getting status...", "We're sorry. Arlo is currently unavailable...", etc.), log into its web site, etc. This is both with original Arlo and Arlo 2 Pro, computers, iPhones (6+ and 4S), etc.

Model: VMB3000 | Arlo Base Station
JimAltman Apprentice
Apprentice

Me too, on a windows desktop and in the android app.  Looks like Arlo Central is having a bad day.

ant Prodigy
Prodigy

Others and I are unable to access Arlo apps' features ("Getting status...", "We're sorry. Arlo is currently unavailable...", etc.), log into its web site, etc. This is both with original Arlo and Arlo 2 Pro, computers, iPhones (6+ and 4S), etc. What's up? It was fine like 30 minutes ago.

Model: VMB3000 | Arlo Base Station
Jho2013 Initiate
Initiate
I am unable to get into my app 50% of the time as of the last hour and when I do it tells me my base status is offline when it is not. Can not view current activity on the app either
Aec Star
Star
Yeah. Bit the dust 10 minutes ago and acts like the Base Station can’t connect to the cameras. But I keep getting notifications for one camera and cannot turn it off.
ant Prodigy
Prodigy

@JimAltman wrote:

Me too, on a windows desktop and in the android app.  Looks like Arlo Central is having a bad day.


Oh good. I'm not alone. Thanks. FYI, https://www.reddit.com/r/arlo/comments/94m0j5/is_anyone_else_having_problems_with_arlo_service/ also reported the same! I even had problems posting in this Netgear forum!

Arlo-Man Luminary
Luminary

Same. I can't log into the App either. I get an error saying We're sorry, Arlo is currently unavailable.

HurdyGurdy Star
Star

Yup - the whole ecosystem has gone belly up; emails coming in with hours of delays and system keeps telling me it's all offline.

Model: VMC4030 | Arlo Pro Wire-Free Camera
Uhly101 Guide
Guide

Yes, I am too, on my Iphone and my mac mini.  What the heck?!?  Can't get nothing. On Iphone it says GETTING STATUS forever, never does anything, and on mac mini says ARLO IS CURRENTLY DOWN UNAVAILABLE, TRY AGAIN LATER.  Way to go Arlo.  

Uhly101 Guide
Guide

Same here, mac mini and Iphone, i got nothing, come on Arlo, get it together

CobraJet Star
Star

Same issue here ...Arlo is unavailable!

Model: VMC4030 | Arlo Pro Wire-Free Camera
jkmail Apprentice
Apprentice

Arlo servers down AGAIN !!!!

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
christine315ne Initiate
Initiate

I'm having the same problem. Unfortunately, I can't get in to shut the cameras off. I'm not home to access the base to shut down. Driving me crazy with non-stop notifications.

HurdyGurdy Star
Star

Customer support probably still hung over celebrating their IPO. Share purchases obviously never used the product themselves and fell for the glossy brochure. Can we all start tweeting just to get some noise going ? #Arlofortheshareholdernotfortheclient

 

Jimmmy Initiate
Initiate
Yes mine went out about 25 minutes ago
MarkB29 Tutor
Tutor

YES!  We cannot sign in to either app (she has iOS, I have Android) nor can I log in to the web account.  Cannot de-activate so it keeps detecting motion.  Had to turn off the base station.  

Mark

Model: VMB3000 | Arlo Base Station
CobraJet Star
Star

Hi Christine ... I already rebooted my base station thinking it was an isolated incident with my equipment but this is obviously a NETGEAR system problem, therefore I wouldn’t worry about rebooting your base station or shutting off your cameras.

Regards ...CJ

Model: VMC4030 | Arlo Pro Wire-Free Camera
JimAltman Apprentice
Apprentice

New message here, no longer "you are not connected the internet" now its "service unavailable, please try later"

Seems they figured out something is wrong.  I wonder if they'll fix it. 

Orrfamily Apprentice
Apprentice
Gett No the same message. Keep getting notifications of motion but the app is not going on to log in and if you get on app it says base off line
Model: VMB3000 | Arlo Base Station
Highlighted
freddog Guide
Guide
iOS app ver 2.4.8
iOS 11.4
iPhone 7

Since 1pm PDT, receive orange banner at the top that says “Arlo unavailable. Please try latter”. It appears their cloud service is down. It’s ok though... yesterday, they became an independent, NYSE listed company. Hurray!!
Model: VMB3000 | Arlo Base Station, VMC3030 | Arlo Wire-Free Camera
RChobby Virtuoso
Virtuoso
Yes me too. Was working ok an hour ago, but now offline.
jess8301 Initiate
Initiate
I just purchased and installed my system and now the app is down...does this happen often?
Model: VMB3000 | Arlo Base Station, VMC3030 | Arlo Wire-Free Camera
ant Prodigy
Prodigy

@JimAltman wrote:

New message here, no longer "you are not connected the internet" now its "service unavailable, please try later"

Seems they figured out something is wrong.  I wonder if they'll fix it. 


Me too!

ant Prodigy
Prodigy

@jess8301 wrote:
I just purchased and installed my system and now the app is down...does this happen often?

Once in a while. 😕