Arlo|Smart Home Security|Wireless HD Security Cameras

Installation frustration

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Cathyai
Aspirant
Aspirant
Pretty sure I installed properly. Even connected cameras and they worked. Went to install doorbell and NO ARLO DEVICES FOUND keeps coming up. Now I have no devices found. I have reset, turned off, reconnected. Feel like I probably created a mess. All my lights on hub working and have resynced cameras but still no devices in the app. Any help appreciated.
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jguerdat
Guru Guru
Guru

Define "reset" - you used the rest button on the base? Remove all devices in Settings, My Devices. Hold the rest button until the LEDs flash amber. Use the Add Device (web) or + (app) to claim the base. Sync the cameras. Press the sync button inside the doorbell for 10 seconds and sync.

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2 REPLIES 2
jguerdat
Guru Guru
Guru

Define "reset" - you used the rest button on the base? Remove all devices in Settings, My Devices. Hold the rest button until the LEDs flash amber. Use the Add Device (web) or + (app) to claim the base. Sync the cameras. Press the sync button inside the doorbell for 10 seconds and sync.

Cathyai
Aspirant
Aspirant

Got it!  I wasn't holding the reset button long enough. And didn't see the sync button in doorbell. Thanks so much!