I just want to speak with someone in customer service, not the "canned" categories the computer asks

[Habanera1]

Very frustrating! Getting help from Arlo is proving impossible. All I want to do is speak with someone from customer service. How can I do that???

[StephenB]

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@Habanera1 wrote:

All I want to do is speak with someone from customer service. How can I do that???

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Get a subscription for a camera, and then go into the support area  Select the camera there, and you should see a phone support option.  That's available from 6 am to 6 pm US pacific time.

If you describe your problem here, then perhaps we can help.

[Habanera1]

Good Morning StephenB:

I did that. The phone number connects me to a automated menu, a "Bot", if you will. There was no live person. All the categories were not what I needed. Not being what one might call "computer literate", this all became very frustrating. Further, there doesn't seem to be one official Arlo sign in portal. I'm afraid of signing into a fake site and giving a scammer my information. In some of the addresses, there is a /v and some number/ that I don't think is legitimate. I'm also told I don't have privilege to access the Arlo community. These were all questions, and more, that I wanted to ask an Arlo customer service representative. Thanks again for your thoughts.

[StephenB]

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@Habanera1 wrote:

I'm also told I don't have privilege to access the Arlo community. 

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You ARE accessing the Arlo community.  Who told you that you can't?

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@Habanera1 wrote:

These were all questions, and more, that I wanted to ask an Arlo customer service representative. 

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Can you post your questions here?  Perhaps we can answer them for you.