Arlo|Smart Home Security|Wireless HD Security Cameras

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Habanera1
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Very frustrating! Getting help from Arlo is proving impossible. All I want to do is speak with someone from customer service. How can I do that???

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StephenB
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@Habanera1 wrote:

All I want to do is speak with someone from customer service. How can I do that???


Get a subscription for a camera, and then go into the support area  Select the camera there, and you should see a phone support option.  That's available from 6 am to 6 pm US pacific time.

 

If you describe your problem here, then perhaps we can help.

Habanera1
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Good Morning StephenB:

 

I did that. The phone number connects me to a automated menu, a "Bot", if you will. There was no live person. All the categories were not what I needed. Not being what one might call "computer literate", this all became very frustrating. Further, there doesn't seem to be one official Arlo sign in portal. I'm afraid of signing into a fake site and giving a scammer my information. In some of the addresses, there is a /v and some number/ that I don't think is legitimate. I'm also told I don't have privilege to access the Arlo community. These were all questions, and more, that I wanted to ask an Arlo customer service representative. Thanks again for your thoughts.

StephenB
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@Habanera1 wrote:

I'm also told I don't have privilege to access the Arlo community. 


You ARE accessing the Arlo community.  Who told you that you can't?

 


@Habanera1 wrote:

These were all questions, and more, that I wanted to ask an Arlo customer service representative. 


Can you post your questions here?  Perhaps we can answer them for you.