Arlo Pro 2 and can not change device name

[rheng]

Firmware: 1.092.0.29_57_8bc7ce9

I can change the name on both app and web browser, but once i log out it reverts back.

What I tried:

1.  Removed batteries

2.  Removed the device from the base station and re-added them back in.  Before I can type the name, the device already recognized the old name.

3.  Removed base station, devices, then re-added them all back in.  Same situation.  Still can not re-add name. 

Seem like this issue occurred before and was resolved.  Looks like a regression.

Anyone else having this issue with this firmware?

[ShayneS]

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

[jguerdat]

After renaming are you then clicking on the Save selection?

[rheng]

yes. it looks like it’s being saved too. but once you log out and log back in it reverts back to the old name. as mentioned i tried removing batteries, resyncing..

[jguerdat]

Try both the app and the web client - maybe one will work.

[rheng]

i tried all that. i’ll just wait until they silently fix the issue. it’s not my first time dealing with arlo.

[ShayneS]

Is this renaming issue only occurring on your pro cameras?

[rheng]

it seems like it. i also have ultra 2 cameras and no issues there. i do notice that i can not do a live views on the pro 2 camera.

[rheng]

seems like after the base firmware upgrade i can’t view live feeds on my arlo pro 2. any one else see this?

[ShayneS]

@rheng

Is this occurring on your base station VMB4000 that is on a field trial firmware? 

[rheng]

how do i know if my base station has a field trial version?
it’s running 1.17.0.0_3953_6ba79e5
VBM4000r3

[ShayneS]

Would you like me to reapply the production firmware to you VMB4000. This may resolve the issues you are experiencing.

[rheng]

that will be great. let me know when that happens and i’ll give it a try.

[ShayneS]

I have set your hub to the production firmware. Go ahead and pull the plug and reboot the base station & give everything another go. Let me know how it goes. 

[rheng]

same issue. i power cycled and removed and added my camera still can’t go live or change the name. i’ll give it a day and see if something changes. will let you know. thank you!

[ShayneS]

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

[StephenB]

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@rheng wrote:
how do i know if my base station has a field trial version?
it’s running 1.17.0.0_3953_6ba79e5
VBM4000r3

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That is production firmware, released on 11/30 - https://community.arlo.com/t5/Firmware-Release-Notes/Arlo-Base-Station-VMB4000-1-17-0-0-3953-6ba79e5...

[rheng]

thanks. i just tried to reset all my Pro 2 cameras and no luck. can’t rename or go live view.

[rheng]

any updates on why we can’t rename or go live with the latest firmware on the camera pro 2?

[ShayneS]

The issue has been identified and a fix will be coming soon. I will provide another update when I have more information.

Thank you

[rheng]

thank you for the update.

[rheng]

Update:
i can now rename my pro 2 cameras.

[ShayneS]

Hi,

I just wanted to check in to see if you are still experiencing this issue? 

[rheng]

Everything seems to be working. Thanks