Arlo|Smart Home Security|Wireless HD Security Cameras

I Cannot View Recordings From Email Alert - It States I need To Download First

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mritech2 Aspirant
Aspirant

Question, all the sudden I can't view my recordings through email alert? Any idea why I can't all the sudden....when I try to view a pop up states I need to download it first? Never seen this before?

Thanks!

Model: VMC4030 | Arlo Pro Wire-Free Camera
ShayneS Arlo Moderator
Arlo Moderator

Does this issue occur on your Phone & Computer?

mritech2 Aspirant
Aspirant
Phone, haven't tried it on a computer. Used to be able to view it through email message from Arlo on my phone.
Guru jguerdat Guru
Guru

I would reboot the phone and reinstall the app for starters.