Firmware update failure

[KristineWilliam]

My Arlo Pro VMB4000r3 wants a firmware update to version 1.12.2.4_2772 but every time I click “update” it fails.  Without updating, my cameras will not work.

[ShayneS]

Hi @KristineWilliam

Are you still experiencing this issue updating your base station?

[KristineWilliam]

After two (2) hard reboots it finally worked.

[SallyC]

I'm glad you got it working.  For anyone else who reads this thread, if that doesn't work for them,  I had to power off my base (unplug for 2 min) before the update seemed to take.   When I powered it back up, it was fine.

[Cpapy541]

Having same issue. Tried many resets, But I will try again and wait 2 minutes.

[Cpapy541]

Still no luck.

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@Cpapy541 wrote:

Having same issue. Tried many resets, But I will try again and wait 2 minutes.

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[Cpapy541]

I solved my firmware upgrade fails by turning unplugging my Cm1000, AX4 and the Arlo base then plugging them all back in one by one.

[Sammar]

Hello 

I  used to use arlo VMB 4000 base with 6 cameras just fine. I moved to another house and took it with me now 6 months later i plugged Arlo VMB4000 and connect it to network , my arlo app detects it but it says fail to update firmware. i contacted customer support but no single answer helped. please advice what is wrong with the firmware why it is not updating???

[ShayneS]

HI @Sammar

This may require a few Reboots & standing by. The base should update itself.