Firmware update fail

[jomaxmor]

I am just setting up my new Arlo system (it is Model # VMB4000) which isn't included in the drop down list above) at home today after installing one a couple of months ago at our business.  I see that I need to update firmware, yet it keeps failing when I tried doing it through the app.  I called support and they told me to try it through my laptop.  I can't seem to find anywhere on this site to update the firmware.  Help!

[brh]

@jomaxmor

They are talking about this URL: https://arlo.netgear.com/#/login

Go there and log in using your email address and password, and try there.

Brian

[Ysabel]

Try to check your internet speed. Make sure that the upload speed reaches a minimum of 2 Mbps.

🙂