“Firmware status cannot be checked at this time”

[refinedintuitio]

Hello,

This is my first time using my base station and cameras in years and I am having difficulty setting them up. I have already factory reset my VMB3000 base station and installed the Arlo app from scratch.

My app is able to find the base station, but after I select the station from the list of available devices, name the station and choose my time zone, it starts “checking for updates” and returns a message that “firmware status cannot be checked at this time” (see attached image). I have repeatedly tried factory resetting and power cycling the base station, but it has not changed anything.

I have tried using Arlo’s virtual support app, but when I type in the error message, it doesn’t understand what I am talking about, and only refers me to a live agent support which is only available to paying subscribers.

Can someone please help me out?

[Dannybear · Accepted solution]

Are you using the same account credentials as you used to set it up originally? If you made a new account then it could be locked.

[StephenB]

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@refinedintuitio wrote:

My app is able to find the base station, but after I select the station from the list of available devices, name the station and choose my time zone, it starts “checking for updates” and returns a message that “firmware status cannot be checked at this time” (see attached image). 

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Can you complete the setup if you choose "try again later"?

[refinedintuitio]

This worked. Thank you very much!

[Zbahlau]

What resolved the firmware issue for you? Were you not using the same credentials ? What if you do not remember the old credentials? I am having this exact same issue. I set up my base station from scratch after years of not using it. It recognizes the device, I put in time zone, than the firmware status cannot be checked.. I try again later and it still does not work. I have rebooted and reset base station numerous times… I am not sure what solution worked for you to update the firmware.

[StephenB]

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@Zbahlau wrote:
 I try again later and it still does not work.

The firmware auto-updates, so if you just wait a few days it might update on its own.

Can you let us know what device this is, and what firmware it is running?

[Zbahlau]

I have the VMB3000 Arlo Base Station. I am not sure what firmware it is on because I cannot add any devices to app. I hope the firmware does update automatically but I am concerned that it won’t. I believe it is a years behind

[StephenB]

If you choose "try again later" you should be able to add the base to the app.

Then you can see what firmware it is running, and check that against https://community.arlo.com/t5/Firmware-Release-Notes/bd-p/arlo-release-notes.  Current firmware (as of this posting date of course) is 1.17.0.0_1180_6ba79e5

Then I suggest waiting 1-2 days, to see if the automatic process works.

[Zbahlau]

So, when I click try again later.. it goes back to devices and the only thing listed is “Add New Device.” I will leave it connected to router and wait to see if firmware update comes through. I appreciate your responses StephenB!

[jguerdat]

The base will show in Settings, My Devices where you can check things out.