Download video clips not working

[vjl]

It's seems pretty simple.  I open the clip I want and click on "download".  It takes me to a new tab and gets stuck trying to connect (blue circle going round and round). 

[TomMac]

Have you tried on another device like a PC?

[vjl]

I'm using my Dell laptop.  I download all the time.

[JamesC]

vjl,

Trying using a different browser (Chrome, Firefox) to further isolate the issue. Do you still see the same behavior?

JamesC

[vjl]

I normally use Firefox.  But I tried Chrome and it downloaded.  What do I need to do ( besides use Chrome)?

[JamesC]

vjl,

I have not been able to reproduce any issues downloading library content using Firefox. You could try reinstalling Firefox and making sure it is complete up to date.

JamesC