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Re: Download video clips not working

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vjl
Aspirant
Aspirant

It's seems pretty simple.  I open the clip I want and click on "download".  It takes me to a new tab and gets stuck trying to connect (blue circle going round and round). 

5 REPLIES 5
TomMac
Guru Guru
Guru

Have you tried on another device like a PC?

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vjl
Aspirant
Aspirant

I'm using my Dell laptop.  I download all the time.

JamesC
Community Manager
Community Manager

vjl,

 

Trying using a different browser (Chrome, Firefox) to further isolate the issue. Do you still see the same behavior?

 

JamesC

vjl
Aspirant
Aspirant

I normally use Firefox.  But I tried Chrome and it downloaded.  What do I need to do ( besides use Chrome)?

JamesC
Community Manager
Community Manager

vjl,

 

I have not been able to reproduce any issues downloading library content using Firefox. You could try reinstalling Firefox and making sure it is complete up to date.

 

JamesC