Arlo Pro microphone while recording

[mespi56923]

So I noticed that if I’m recording a live feed and try to use the microphone to speak to someone at my door, when you playback the video, you don’t hear the conversation. Why is that? It’s just audioless during the conversation. I mean the people can hear me, the playback has those sections audioless.

[TomMac]

The recording should hear the person at the camera....but it will not record you talking.

unless something has changed in the last few months

Have you tested it on another device or PC?

( it never recorded your voice in the past )

[mespi56923]

I didn’t hear the person at the cameras end. There is a three second lag. But I couldn’t hear them. I wouldn’t know if this has changed. I only just started using this the last three weeks. I haven’t tested it via a desktop computer. Just so far on my iPhone 7 Plus.

[ShayneS]

Hi pi56923,

Have you tried going out and testing the sound recording with your camera again? Do you have another camera you can test with?

[mespi56923]

hi,

i only have one arlo pro camera, since i live in an apartment in NYC. i guess i'll try using my laptop at home to see how that works.

[ShayneS]

Have you tried to reboot your base station & remove and resync your camera. If this doesn't help , I have provided the link for Arlo Technical Support to further assist you with this issue.

Arlo Tech Support

[mespi56923]

thanks, but yes, i have resynced my arlo pro camera to the base. I was having issues with the camera connecting to the base, so i resynced them last week. and the problem still persists with the audio not coming through properly as i explained above.

[ShayneS]

mespi56923,

You can try and reset your base station, this would require claiming the base station ans adding the cameras again. I have provided the link for Arlo Technical Support to further escalate your issue. Arlo Tech Support

[mespi56923]

resyncing and resetting are not the same i suppose?

[jguerdat]

Correct. A reset makes you start fresh as if a new system. You can do this by removing all devices from Settings, My Devices. Then use the Add Device button on the Devices tab to claim the base. Sync the cameras.

[mespi56923]

so all i need to do is remove the camera and than re-add the device to reset?

[ShayneS]

Hi mespi56923,

If you would like to perform a factory reset, I have provided the KB Article with directions on how to achieve this.

How can I reset my Arlo base station to the default values?