Cannot login iOS App 2.17, Stuck on "Signing In" screen

[tomoko]

For some reason all suddenly, my app on my iPhone doesn’t open but I still get a notification and stuff.

[ShayneS]

Hi @tomoko

Are you still experiencing this issue with your app not opening?

[tomoko]

On and off. I get a notification though.
And I also called the customer service and the person who helped me saying that I would get an email in about 14 hours and didn’t even receive.

[ShayneS]

I have a few questions for you, What version of  iOS are you using on your iphone? & what version of the Arlo app are you using?

[tomoko]

The newest version.
13.4.1
And
2.16(260)

[ShayneS]

When you say it doesn't open, what exactly happens. Does the app load & crash? Do you make it to the Dash board?

[tomoko]

It doesn’t open from “Log Back In”. And even if it does, it says “there was an error obtaining your library........”

[ShayneS]

@tomoko

Which iPhone are you using? I am not able to replicate this issue on an iPhone 11 Pro Max running ios 13.4.1 & Arlo app 2.16

[tomoko]

iPhone 11

[ShayneS]

@tomoko

Is there any chance you can test on another iphone or device to see if the same issue surfaces?

[tomoko]

It does work on my iPad and another iPhone.

[JoeandRob]

Having the same problem from IPhone 11.
(0) http status to ‘(null)’.

[ShayneS]

Okay thank you for the info, so this only occurs on the iPhone 11 Base model, not a pro or pro max correct?

[tomoko]

Correct.

[tomoko]

Same message

[ShayneS]

The Arlo development team is currently investigating this login issue. We will provide an update as soon as we have more information to share with the community.

[Peggy_k]

Cannot log in to the Arlo app from my iphone! Cleared my cache and even reinstalled app, nothing works! Anyone else experiencing this issue?

[ShayneS]

HI @Peggy_k

Is this occurring on an iPhone 11 (base model)?

[Peggy_k]

Yes

[ShayneS]

Hi @tomoko @JoeandRob

When was the last time you experienced this issue logging in to the app?

[tomoko]

Couple days before I messaged here.

[ShayneS]

@tomoko

Thank you for the update, the development team is investigating this & noticed the issue has not occurred recently. If you can, please let me know if the issue is present again. 

[Jensand]

Hi im getting this message almost each time i open the app:
0 status code to (null)
What does it mean?

[JessicaP]

Hi Jensand,

What phone device are you using? Have you tried reinstalling the Arlo app and rebooting your phone device? Could you also show a screenshot that shows this error?

[Stizz]

Hello

iOS 13.4.1 iPhone 11 Pro Max


When I use the Arlo app on my phone I cannot sign in, the signing in icon at the bottom of the screen just constantly spins and never logs in. It used to work. Now last 2 days doesn’t. I’ve tried uninstalling and deleting app to no avail.