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For some reason all suddenly, my app on my iPhone doesn’t open but I still get a notification and stuff.
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Hello community,
This issue with signing in should now be resolved with the latest Arlo app version 2.18
Please make sure to have the latest version. If you still experience this issue, please contact customer support. Arlo Tech Support
Firmware release notes: Arlo iOS App - 2.18 - 25th June 2020
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And I also called the customer service and the person who helped me saying that I would get an email in about 14 hours and didn’t even receive.
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I have a few questions for you, What version of iOS are you using on your iphone? & what version of the Arlo app are you using?
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13.4.1
And
2.16(260)
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When you say it doesn't open, what exactly happens. Does the app load & crash? Do you make it to the Dash board?
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Which iPhone are you using? I am not able to replicate this issue on an iPhone 11 Pro Max running ios 13.4.1 & Arlo app 2.16
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Is there any chance you can test on another iphone or device to see if the same issue surfaces?
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(0) http status to ‘(null)’.
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Okay thank you for the info, so this only occurs on the iPhone 11 Base model, not a pro or pro max correct?
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The Arlo development team is currently investigating this login issue. We will provide an update as soon as we have more information to share with the community.
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Thank you for the update, the development team is investigating this & noticed the issue has not occurred recently. If you can, please let me know if the issue is present again.
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Hi im getting this message almost each time i open the app:
0 status code to (null)
What does it mean?
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Hi Jensand,
What phone device are you using? Have you tried reinstalling the Arlo app and rebooting your phone device? Could you also show a screenshot that shows this error?
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iOS 13.4.1 iPhone 11 Pro Max
When I use the Arlo app on my phone I cannot sign in, the signing in icon at the bottom of the screen just constantly spins and never logs in. It used to work. Now last 2 days doesn’t. I’ve tried uninstalling and deleting app to no avail.