Arlo|Smart Home Security|Wireless HD Security Cameras
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Cannot decode error on recording on iPhone

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  • ‎2019-04-03 08:42 AM
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EddieS19
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‎2019-04-03 08:42 AM

I am getting the error message "Cannot decode' when trying to play recorded video. I can live stream fine. This just started on the system that has been installed for over a year.

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jguerdat
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‎2019-04-03 10:21 AM

What device? App or browser? Have you tried both? For the app, I'd start by rebooting the phone and reinstalling the app.

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jguerdat
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‎2019-04-03 10:21 AM

What device? App or browser? Have you tried both? For the app, I'd start by rebooting the phone and reinstalling the app.

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EddieS19
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‎2019-04-03 11:33 AM

Thanks jguerdat!  The issue i had was through the iPhone and rebooting the phone corrected the problem, without having to re-install the app.  I appreciate the advice.

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