Can’t view cameras

[Lward]

Has anyone ever received this error message when trying to view their cameras?

B55C7AC0-9D9F-4646-94A4-292AA0358B39.png

 

[ShayneS]

HI @Lward 

Are you still experiencing this issue? 

[Lward]

Yes, I am

[ShayneS]

May I ask which troubleshooting steps you have performed so far? I don't want to suggest anything you have previously performed.

[Lward]

I haven't tried anything yet. My husband is able to view our cameras so it is not the cameras themselves.

[ShayneS]

Are you able to login now?

Can you login on a computer or another device? 

[Lward]

390EC981-A3AD-4188-87C8-4B23535DE072.png

 

[Lward]

Still getting the orange message when I try to log in. I haven’t tried from my chromebook because I don’t use that when I want to check my cameras. I am usually away from my house and using my phone when I check them.

[ShayneS]

Is this strictly occurring when you are using mobile data?