Can’t connect arlo pro cameras to base station after changing wifi and router

[Timster40]

Can someone help me on how to connect my cameras to the base station after changing homes? The lights on base station appear green and the app can detect it but when I try to reset the base or connect cameras it tells me my base is off? Please help

[Dannybear]

Have you tried using the arlo web portal on a pc browser that’s on the same network?

[jguerdat]

All that's needed is an Internet connection for the base. Since the LEDs are green, it has that. Are you using a VPN? Is the router the same as before? Have you rebooted the phone and maybe reinstalled the app?