Cameras operating but library showing no recordings

[Bpmertz]

Camera is working. Library recordings empty. Powered off, library recordings populated for an hour or so. Logged back in, recordings empty.4VR16B7UA3D74

[TomMac]

Check if your SW versions are up to date.

[P_knudsen]

I have the same problem. Library only worked including January 28th
Notifications okay, visible umber of recordings on front screen also works, but when access to library, empty on all 5 cameras

[jguerdat]

Power cycle the base.  Use both the app and a browser. If no good, contact support to open a case.

[Bpmertz]

Firmware 1.090.0.0-9945

Hardware h7 no updates available.

[JamesC]

Bpmertz,

If you live stream and manually record, is a library recording produced?

Also be sure when checking your library no filter is applied. 

JamesC

[Bpmertz]

When I do a live recording a library file is created. After a day, it dissapears. I was on with the on-line chat. They has me power off and do a live recording. Everything dissapeared within a day.

When I first got my unit- it worked fine for a couple of weeks.

[P_knudsen]

Dear James.

i just tried manual recording and yes, it was visible in the library.

i looked at the filters, they are all checked so it should show everything, I assume...

the crazy thing is, when I open the app the small recording indicator in the top right corner will tell me there is 12 recordings for that specific camera, when I access the library it's empty, AND when I return to the overview screen, the number has changed from 12 to 0.

i have had the system for 6 months, five cameras no problem, until January 28th . No changes were made to the system, my wifi or my subscription.

Per

[P_knudsen]

Hi Bpmertz

i just realized that the email notifications I have received has a date marking of dec 12. Even though it's a 2 minute old recording.

s that the same for you?

i have looked for a place to change time and date but can only find a place to insert an automated region based time zone, 

Does anyone know where Arlo pick up the time and date information?

Per

[P_knudsen]

Ny problem solved.

Seemed like the system had a wrong date, since the library only contains 1 week and the date was one month earlier the recordings dissapered.
I chancer time zone and rebooted the system, problem solved

Per

[Bpmertz]

The dates on my push notifications are spot on.