Cameras not recording

[Retired_Member]

I just had a truck drive down my driveway and I didn't see it until it was leaving.  Checked my cameras and not one of them recorded anything to the library.  Why?  I don't have a base station, just cameras.  Also I cannot log in to my dashboard on the net.  Yes I'm using the correct user name and password.  I've tried on my laptop and my PC.  Neither lets me sign in.

[Retired_Member]

Correction.....I do have a base station lol

[jguerdat]

The usual issues are direction of travel (detection is best when across the FOV) and, potentially, speed of movement (if very slow, there may not be detection).

[Retired_Member]

Thank you. The truck was moving FOV around 5 mph. 

[StephenB]

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@Retired_Member wrote:

Thank you. The truck was moving FOV around 5 mph. 

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Towards the camera doesn't detect as well as across the field of view, so that might be part of it.

How far away was the camera from the truck?

[Retired_Member]

About 25 to 30 feet

[StephenB]

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@Retired_Member wrote:

About 25 to 30 feet

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FWIW, the range of the motion detector is spec'd at 25 feet.

• https://www.arlo.com/en-us/images/Documents/ArloUltra/Arlo_Ultra_Family_DS_US.pdf

Though often vehicles will trigger at further distances.

[Retired_Member]

Thanks